Special conditions of sale
Registration You can register on our trips with our advisers (in agencies or by phone) or via our website www.atlasmountaintrips.com Your registration is final from the receipt of confirmation of our site by the online registration procedure .
For any registration, we require a firm confirmation 30 days before the date of your arrival. Your registration is validated with the receipt of the full payment when you make your reservation..
En cas d'annulation de votre part, des frais d'annulation sont exigés :
– More than 30 days before the date of your arrival: no fees
– From 20 to 10 days before the date of your arrival: 10 to 20% of the total cost
– From 9 and 2 days before the date of your arrival: 25 to 50% of the total cost
– From 1 to 0 days before the date of your arrival: 75% to 100% of the total cost
Our prices do not include repatriation insurance.
CNV's purpose is to inform the customer, of the contents of his travels and stays, of the payment terms, the conditions of cancellation and modification of the contract. Wherever possible, all information presented on the site is updated regularly.
The conditions of sale apply to all services offered by our advisers: stays, tours, excursions, rentals ...
Protection of personal information
The information you give us when placing your order will not be passed on to any third party outside the providers of the services you have ordered. This information will be considered confidential.
In accordance with the Data Protection Act of 6/01/1978, you have a right of access, rectification, and opposition to your personal data. For this you just have to ask us online or by mail indicating your name, first name and address.
CNV also reserves the right to modify the confirmed arrangements, with or without notice, in order to preserve the interest and security of the parties concerned.
Duration of trips
Are included in the duration of the trips, the day of departure from the time of arrival in a Moroccan airport. The day of return until the time of boarding from a Moroccan airport. Prices are calculated according to the number of the day and per person.
Please note that the approval and tourist classification of the accommodation modes correspond to the regulations or customs of Morocco.
TAKING INTO POSSESSION AND LIBERATION OF THE CHAMBER
In international hotels, the applicable rules require that customers take possession of rooms from 14 hours regardless of the arrival time of their flight and release before 12 pm regardless of the flight schedule back. Therefore, if you enter your room for example at 10 am, the two hours (10H-12H) are considered a night, without any refund can take place.
Types of rooms
Single rooms include a single bed. Planned in limited numbers, they are often subject to a surcharge.
Double rooms are provided either with two beds or with a double bed. Triple and quadruple rooms are often double rooms with extra beds.
The number of meals depends on the number of nights spent at the hotel. Whether in the context of full board or half-board, beverages are not included, unless otherwise stated in the description.
- Booking -
The reservation will only be considered as firm after receipt of a deposit of 50% of the total amount. The latter is determined as follows:
Upon registration, the customer must pay the deposit following the total amount of his stay as indicated above and pay the remaining balance by:
By PayPal, bank check, bank transfer, Western Union, Money Gram. Cancellation and modification by the client
-The cancellation -
If you find yourself in the obligation to cancel your trip, you must inform us, by any written means, to have an acknowledgment of receipt and this from the occurrence of the event causing this cancellation. The date of issue of the writing will be retained as cancellation date and to be taken into account, any cancellation, partial or total, must reach CNV by email, the date of receipt.
Whenever possible, we will try to accommodate requests for changes made, at the latest, one month before the departure date. If these modification requests relate to the extension of stay, the increase of the number of persons or the purchase of an additional service, only the price of these modifications will be charged in addition.
Any request for modification made by the customer for any of the services of the trip, after registration will be charged. For all requests for changes and / or additions of travel services during the trip, the costs incurred will be borne by participants and paid by any means on the spot. In the event of non-payment, CNV would not be required to access the requests.
Any claim to be valid and studied must be made IN WRITING and BEFORE DEPARTING FROM MOROCCO
Luggage - Personal Effects
The Agency can not be held responsible for any loss, theft or damage to luggage or personal effects during the trip. In the event of a problem, it is recommended that clients have the facts ascertained by the competent local authorities (filing a complaint).
if you are taking medication, keep it with you in hand luggage (with prescriptions), do not leave it in the hold. It is also advisable to keep with you in hand luggage your valuables: camera, camcorder, eyeglasses, apartment keys, car keys, jewelry, etc.
The reservation of the services offered on the Site implies on the part of the customer the prior acceptance of these general and special conditions of sale, supplemented by the special conditions of sale applicable to the various services specific to each travel supplier (the conditions of sale of each travel supplier is available by clicking on the link proposed when consulting the Site before booking the trip)
By clicking on its purchase confirmation, any customer who signs up for a trip acknowledges having read the description of the chosen product, these general and special conditions of sale and those of the provider of the reserved service and accepts them in their completeness.
In the event of contradiction between the General and / or particular Conditions of Sale and the contract concluded between the customer and the agency, the provisions of the contract will prevail.
The applicable prices are those available on the website for your tour. The price per circuit and per traveler is fixed on the basis of a minimum number of participants mentioned in the offer of the circuit.
Special conditions High mountain / Ski and snow
The supervisory staff chosen by CNV or its partners (mountain guide, mountain guide or ski instructor) to accompany the group of travelers is the sole judge during the trip, to carry out or modify the program planned for the purpose to ensure the safety of travelers and the smooth running of the trip and to cope with unforeseen circumstances. He is also entitled to suspend and / or interrupt a customer's trip for security reasons. An alternative to the trip will be offered to the traveler concerned.
Depending on climatic conditions and / or climaxes, the physical condition of travelers, CNV, via its representative, may be required to provide travelers with a suitable program. Additional costs will be borne by travelers. The interruption of the stay due to a participant can not give place